Conflict Management and Negotiation (SLO 205)
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SLO 205 – Conflict Management and Negotiation
Module Objective
To equip learners with practical skills for identifying, managing and resolving organizational conflict and conducting effective negotiations.
Learning Outcomes
Learners will be able to:
• Identify causes and types of organizational conflict.
• Analyse conflict situations.
• Apply conflict-resolution techniques.
• Conduct effective negotiations.
• Develop win-win solutions.
• Manage difficult workplace conversations.
Module Content
1. Introduction to Conflict
2. Sources of Organizational Conflict
3. Types of Conflict
4. Conflict Diagnosis
5. Conflict Management Styles
6. Communication and Conflict
7. Mediation
8. Negotiation Principles
9. Negotiation Strategies
10. Interest-Based Negotiation
11. Bargaining
12. Managing Difficult Negotiations
13. Workplace Dispute Resolution
14. Conflict Prevention
Expected Outcome
Learners will be able to manage workplace conflict and negotiate practical solutions that support organizational effectiveness.
IPSD Contact Information
Mr. Peter Senesie, IPSD Assistant Vice President and Dean
Email: psenesie@pathsu.education
Whats App: +232 76 752525
Dr. Michael Udam, Associate Dean, IPSD
Email: mudam@pathsu.education
Whats App: +234 803 249 6398
IPSD Website: PATHS University IPSD
Admissions: admissions@pathsu.education