Workplace Conflict and Negotiation (HRM 208)
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HRM 208 – Workplace Conflict and Negotiation
Module Objective
To equip learners with practical skills for managing workplace conflict and conducting effective
negotiations.
Learning Outcomes
Learners will be able to:
• Identify causes of workplace conflict.
• Analyse conflict situations.
• Apply conflict-management approaches.
• Conduct basic workplace negotiations.
• Support mediation processes.
• Develop practical conflict-resolution solutions.
Module Content
1. Introduction to Workplace Conflict
2. Causes of Conflict
3. Types of Conflict
4. Conflict Diagnosis
5. Conflict Management Styles
6. Communication and Conflict
7. Mediation
8. Negotiation Principles
9. Negotiation Strategies
10. Interest-Based Negotiation
11. Collective Bargaining
12. Difficult Conversations
13. Grievance Resolution
14. Conflict Prevention
Expected Outcome
Learners will be able to manage workplace conflict constructively and support effective
negotiation and dispute-resolution processes.
IPSD Contact Information
Mr. Peter Senesie, IPSD Assistant Vice President and Dean
Email: psenesie@pathsu.education
Whats App: +232 76 752525
Dr. Michael Udam, Associate Dean, IPSD
Email: mudam@pathsu.education
Whats App: +234 803 249 6398
IPSD Website: PATHS University IPSD
Admissions: admissions@pathsu.education